qantas customer service agent recruitment processqantas customer service agent recruitment process

The best part of the job is the amazing staff who make the airline what it is. required min 500hrs, One of the best experiences ever. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Part-time. Step 7; Recieved job offer. Some of these questions were timed. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . 3 . Ways to check-in for your flight including online and on your mobile. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". I found it daunting as you are receiving no feedback. If so, discuss how you successfully handled this. The process took 1 week. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Group assessment; We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Be honest about the experience you have that relate to these two items. The first time you apply, you'll need to create an account with us. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. The familiar smiles are waiting to welcome you onboard. But go into more detail about why you would be so proud. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Getting to wear multiple hats? Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. If a coworker was being unsafe, would you talk to them about it? We believe the journey should be as exciting as the destination. The process took 2 weeks. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. The process took 4 weeks. Asks whats one time where you had to disobey the rules. I guess its for if were rights person for this position. Book 10 or more passengers travelling to the same destination. Contact us here. Beyond being friendly and reassuring, what other relevant skills do you have? Fly with us and discover the Qantas difference. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Earn Qantas Points on our huge range of accommodation options worldwide. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? Be specific with your answers they want examples Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. What kind of businesses? Full-Time. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. The process took 2 days. 2. Possible answers are. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. A strong communicator? The next steps were background and security checks and finally a thorough medical which is at your own expense. I also look forward to a career change with a diversity of roles each day.". Qantas is an excellent company to work for. They wasted my time and effort and advise me to reapply if I am still interested in their company. If you're successful in being short-listed, you'll be invited to attend an assessment. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Empathetic? On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. 2 of them, i just need to say yes or no. This employer has not claimed their Employer Profile and is missing out on connecting with our community. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Aug 2022 - Present8 months. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Travel and partner special offers available exclusively for our members. Find information on travel requirements and more. describe a time you saw a staff were doing something dangerous Step 7; Recieved job offer. Interviews for Top Jobs at Qantas. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. I interviewed at Qantas in Aug 2018. customer service agent qantas jobs. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. The medical costs approximately $450. Book your perfect holiday with a flight and accommodation package. How would you handle a combination of scenarios with competing priorities? Adding an example will take your response to the next level. When did you have to say no to a customer. did anything happen? The process took 3 months. Be the first to find this interview helpful. I have had several jobs in the past that involved providing service to customers over the phone. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Our interview questions and answers do not represent any organization, school, or company on our site. All in all 4 weeks from application to offer Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. It will redirect you to the airline's official page. I interviewed at Qantas in Feb 2023. With our interactive map it's easy to plan your next trip using money or Qantas Points. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. Download our free online tools for individuals with dexterity limitation. Free interview details posted anonymously by Qantas interview candidates. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Bookcar hire,car specials, commercial vehiclesandairport transfers. 1. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". The medical costs approximately $450. All Qantas employees are required to pass a security check. Don't be bashful. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I applied the position online, and it took one month to process. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Choose one of our practice interviews to help you better prepare for your upcoming interview. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. You can track your Qantas Points, shop and more. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. This was a ridiculous joke of how Qantas recruitment team work. Earn Qantas Points on our huge range of accommodation options worldwide. the rest of them i need to explain it. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples.

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