service cloud specialist superbadge challenge 2service cloud specialist superbadge challenge 2
Modified 2 years, 1 month ago. I have sent screen shot of my report to rebecca@capstorm.com . Activate your knowledge groups and sub-groups. Stuck on Superbadge Apex Specialist Step 1? Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . @MM - thanks for your time. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. It still gives me the same error that it isn't found. Would you like to share a few more details on how you currently have things set up? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Use the search o. Hello! Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. When I made mistakes, I simply reverted to the last saved version. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I had figured that out in order to build the macro. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Skip Main Navigation. I am not intending to give out the answers, just a little bit of a nudge. Is there an "email template" in the "email template" object? In fact, you need to have better coding style to pass the challenges. Coild you please help me out? Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I'll keep checking if I missed anything. It is very attractive and impressive. I have created data categories and Subcategories and have activated.But have issue with the above error. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Would you like to share some details of your current configuration? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Review the steps to create the 'Cloud Technical Team Support Process'.". Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Thanks so much for responding. For those of you who know me, you probably know that Im lucky enough to have a job that. Any clues as to what I might be missing? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Ensure Milestones are configured properly for High Priority Cases. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Create the Cloudy Technical Team support process! I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Something is blocking the challenge checker from fully running. Are you sure it is about that? I am having trouble with step 4. Glad you solved the problem! I have enabled the knowledge user check box in the user profile. You signed in with another tab or window. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. The worst error! Sorry . "Please help to resolve this. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Youll need to enable this whole feature before you start I wont give away what its called! I am getting mad over this error now. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. 43 are for Admins. "This is a standard app. No. (I made a custom button as well for this one.). I tried 10 different possibilities. Right now he' taking a nap.so I'm off to edit some reports! When you start a create a new report, simply click to start with a clean screen. Below are tips and gotchas for each report / dashboard. please verify. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Once this was done, I passed the 3rd challenge section. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Has any code been used with your org? Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? After changing the name of the inactive user it worked for me. R&D, A project with Daddy: My favorite daily process! Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Initial Response milestone- You only need 1 criteria. Sounds like you need, The instructions mention that agents should be able to decline requests. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Still stuck? I'd try again since Trailhead had issues yesterday. Something that helped was saving the report frequently. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Anyone studying for their Service Cloud consultant certification. I did add the things mentioned automated action in macro. "I named the process :"Cloud Technical Team" !Not sure what is going on .. This is my current version name. Review the steps to ensure you create the Cirrus Support Process. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Any advice?Thanks in advance! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Nice and informative blog! The free lemonade offer worked! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". When it works it plays a sound to tell you that a case has been assigned to you. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I ran into the same issue. Appreciate any help. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. When you start a create a new report, simply click to start with a clean screen. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I have created and recreated the Cloud Technical Team support process more times than I can count. I've had it take up to 24 hours :(. If you haven't taken the Onmi Channel module yet, now is a good time! Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I usually visit your website and I always learn something new from here. I got the stages added - its the 'and assign' that's hanging me up. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Gosh how frustrating! Ask Question Asked 2 years, 8 months ago. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Its awesome once its all working. I just finished the superbadge. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Good! Thanks! :) I'd reconsider that time trigger. Even clicked edit and save for the profile after changing console settings. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Can you help how to revert it back and to see Closed status field. One of my favorite new things this week was taking a shower with my whole block collection. If you want to check the support process' api name, you can extract via data loader. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option.